Welcome to Flowers Kingston Vale. These Terms & Conditions ('Terms') govern your access to and use of our website and online flower delivery services. By placing an order with Flowers Kingston Vale, you acknowledge that you have read, understood, and agreed to these Terms. They apply to all orders for flower delivery in Kingston Vale and its surrounding areas. Please review these Terms carefully before proceeding with any purchase.
For the purposes of these Terms, the following definitions apply:
To place an online flower delivery order for Kingston Vale or surrounding areas, select your desired Products and proceed to checkout. The order process involves:
All Products are subject to availability. Our flower arrangements are made using fresh, seasonal blooms. On rare occasions, certain flowers or decorative items may not be available. In such cases, we reserve the right to make appropriate substitutions with items of equal or greater value, whilst maintaining the overall style and aesthetic of your chosen arrangement.
We will attempt to notify you in advance of any significant substitutions wherever possible. However, due to the perishable nature of flowers, timely substitutions may be necessary to ensure quality and satisfaction.
Flowers Kingston Vale offers delivery services to Kingston Vale and surrounding areas. During checkout, you may select from available delivery dates and times. While we make every effort to deliver on your preferred date, please note:
Full payment is required before your order can be processed and dispatched. We accept major credit and debit cards via our secure online payment gateway. By submitting your payment details, you confirm that you are authorised to use the selected payment method. All prices are displayed in GBP (£) and include VAT unless otherwise stated.
Your payment details are processed securely and are not stored on our servers. In the event of a pricing or payment error, we reserve the right to cancel your order and issue a full refund if payment has been taken.
Should you wish to amend or cancel your flower delivery order:
Where cancellation is not possible due to product preparation or dispatch, we recommend contacting us promptly to discuss your concerns. We are committed to customer satisfaction and will consider reasonable requests on a case-by-case basis.
Due to the perishable nature of flowers and floral products, returns are generally not accepted. However, if you are not satisfied with the quality of your Products, please contact us within 24 hours of delivery with a description and photographic evidence of the issue.
Should the Products be damaged in transit or not as described (for example, due to significant substitutions without notice), we may offer a replacement, partial refund, or full refund depending on the circumstances. Our decision will be guided by your statutory rights under UK law, including the Consumer Rights Act 2015.
Flowers Kingston Vale is responsible for supplying Products that meet the description, quality, and quantity as set out in your confirmed order. Our liability to you is limited as described below:
It is your responsibility to:
Your personal information is collected and processed in accordance with our Privacy Policy and applicable UK data protection laws. We use your details solely for fulfilling your order, processing payments, and communicating with you about your purchase. We do not share customer data with third parties, except as required for order fulfilment or by law.
All images, product descriptions, and website content are the property of Flowers Kingston Vale or our content suppliers. You may not reproduce, distribute, or use these materials without our prior written permission.
These Terms and any disputes arising in connection with them are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales in the event of any dispute or claim relating to these Terms, your order, or use of our website.
Flowers Kingston Vale reserves the right to update these Terms from time to time. Any changes will be posted on our website with the effective date. Continued use of our services after such updates constitutes acceptance of the revised Terms.
Should any part of these Terms be deemed invalid or unenforceable, the remainder of the Terms shall remain in full force and effect. Our failure to enforce any provision does not constitute a waiver of that provision or of our rights. These Terms represent the complete agreement between you and Flowers Kingston Vale regarding your online flower delivery order, superseding any prior agreements or communications.
These Terms & Conditions apply to all customers seeking online flower delivery from Flowers Kingston Vale in Kingston Vale and its neighbouring areas. Please note that specific delivery coverage may vary, and acceptance of orders outside of Kingston Vale is at our discretion.
Thank you for choosing Flowers Kingston Vale. We are committed to providing you with a seamless online flower delivery experience across Kingston Vale and its surroundings.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingston Vale , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingston Vale .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
