At Flowers Kingston Vale, we take immense pride in being your trusted local florist serving the Kingston Vale community’s households and businesses. We are committed to delivering only the freshest flowers, ensuring every bouquet or arrangement arrives in perfect condition. Our fresh flowers guarantee underpins all our interactions, providing you with peace of mind when you order from us.
Your satisfaction is our priority. If your flowers arrive visibly damaged or not up to the high standards you expect, we urge you to notify us on the same day as delivery. Please keep the flowers in the original packaging and ensure you provide a clear photo of the damage. This helps us assess the issue quickly and offer a suitable solution, whether you opt for a replacement or a refund.
All flowers delivered by Flowers Kingston Vale are guaranteed to be fresh upon arrival and intended to last at least five days with proper care. If you are dissatisfied with your flowers’ freshness within the first 48 hours after delivery, please get in touch so we can address your concerns. Each bouquet is prepared with great care to maximise vase life, and our florists follow strict quality control measures to ensure consistent freshness, giving you confidence in every purchase.
Should you encounter any issues with the freshness or condition of your flowers within the initial 48-hour window, we will work quickly to make things right. Depending on your preference and the nature of the issue, we offer the following options:
Any refund or replacement is subject to a review of the reported issue and must be requested within 48 hours of delivery to ensure quality assurance.
We understand that occasionally you may have a concern or complaint about your order or our service. To make a complaint, please provide as much information as possible about your order, issue, and any supporting details such as photographs. Our team is dedicated to resolving complaints promptly and fairly, and each case is handled by a member of our customer care team familiar with our products and commitment to quality.
We take every complaint seriously, learn from feedback, and use it to maintain and improve our standards as the leading florist in Kingston Vale.
Flowers Kingston Vale has grown through trust, reliability, and a personal touch with every bouquet we deliver. Whether serving a household’s special occasion or enhancing a nearby business with fresh blooms, our priority is always your happiness. Your feedback helps us continue to provide the best fresh flowers and service in Kingston Vale. Thank you for choosing Flowers Kingston Vale as your preferred local florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
